Battery Warranty Information

🔋 Battery Warranty Information

Battery Empire – Warranty, Testing & Fault Assessment

At Battery Empire, we stand behind the products we sell.
However, most batteries returned as “faulty” are not defective — they are discharged, incorrectly used, or affected by vehicle or accessory issues.

This page explains how battery warranties work, how we assess batteries, and what qualifies as a warranty claim before testing proceeds.

Please read this information carefully prior to lodging a warranty claim.

⚠️ Important: Flat Does NOT Mean Faulty

A battery being flat does not indicate a manufacturing fault.

Batteries commonly become discharged due to:

  • Short or infrequent driving
  • Parasitic current draw
  • Accessories running while parked
  • Charging system faults
  • Vehicles sitting unused
  • Incorrect battery selection for the application

These conditions are not covered under warranty.

👁️ Magic Eye Indicator – What It Actually Means

Many automotive batteries include a built-in charge indicator (“magic eye”).
This indicator shows state of charge only, not battery health.

Indicator colours explained:

  • ⬛ Black / Dark
    • Battery is discharged
    • This is not a warranty fault
  • 🟢 Green
    • Battery is charged
    • If the vehicle will not start, this may indicate an internal fault and further testing is required

Important:
A black eye means the battery needs charging — not replacing.

❓ What Is Covered Under Warranty?

A battery may qualify for warranty replacement if, after being fully charged, it:

  • Fails a capacity or load test (Must be green indicator before test - no exceptions)
  • Shows a green indicator but cannot deliver starting power
  • Is within the manufacturer’s warranty period

All warranty decisions are based on test results, not voltage alone.

❌ What Is NOT Covered Under Warranty?

The following are not manufacturing defects and are not covered:

  • Battery is flat or discharged
  • Battery requires recharging only
  • Vehicle charging system faults
  • Parasitic drain or accessory draw
  • Infrequent use or short trips
  • Incorrect battery selection
  • Battery left unused or stored flat
  • External damage, misuse, or modification

🧪 How Battery Empire Tests Warranty Claims

All batteries submitted for warranty assessment follow this process:

  1. Battery is fully charged
  2. Battery is rested
  3. Battery is load and/or capacity tested
  4. Results determine warranty outcome

A battery must be fully charged before warranty testing.
Testing a discharged battery does not indicate a fault.

🔌 Charging & Usage – Common Causes of Flat Batteries

Modern vehicles place higher demands on batteries than ever before.

Common contributors to discharge include:

  • Stop-start systems
  • Modern electronics remaining active when parked
  • Short trips that do not recharge the battery
  • Aftermarket accessories (fridges, inverters, lights, winches)
  • Vehicles parked for extended periods

For these applications, regular charging or a maintenance charger is strongly recommended.

💲 Testing & Recharge Fees

Batteries found to be:

  • Discharged
  • Serviceable
  • Not faulty

may incur a testing and/or recharge fee.

This covers time, labour, and equipment required to properly assess the battery.

📍 Lodging a Warranty Claim

If you believe your battery may be faulty after reviewing the information above:

  • Bring the battery to Battery Empire for testing
  • Proof of purchase is required
  • Battery must be presented in a clean, testable condition

All warranty assessments are performed in line with manufacturer guidelines.

⚖️ Final Note

Battery Empire applies warranty policies fairly, consistently, and based on test data.

This process protects:

  • Genuine warranty claims
  • Product quality
  • Fair outcomes for all customers

If you have questions, our team is happy to help — armed with facts, not guesswork.