Shipping & Returns

Shipping & Returns Policy

Thank you for choosing Battery Empire. This section outlines our shipping and returns policies to ensure a seamless shopping experience.

1. Shipping Policy:

1.1 Free Shipping:

• We offer free standard shipping on all orders.

1.2 Order Processing:

• Orders placed before 2:00 PM (Australian Eastern Daylight Time) will be processed and dispatched on the same day.
• Orders placed after 2:00 PM (Australian Eastern Daylight Time) will be processed and dispatched on the following business day.

1.3 Delivery Time:

• The estimated delivery time varies based on your location and the shipping method chosen during checkout.
• Usually, all orders will be delivered from 1-5 business days.
• Please refer to the shipping options provided during the checkout process for estimated delivery times.

1.4 Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

2. Returns Policy:

2.1 65-Day Return Policy:

• We understand that circumstances may change, and you may need to return a product. We offer a 65-day return policy.

2.2 Eligibility:

• To be eligible for a return, the product must be in resalable condition, unused, and in its original packaging.

2.3 Return Process:

• To initiate a return, please contact our customer service at contact@batteryempire.com.au or call (03) 9661 8036 to obtain a Return Merchandise Authorisation (RMA) number.
• Please include the RMA number on the return package.
• The return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

2.4 Refund or Exchange:

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method.
• Exchanges for a different product may also be arranged, subject to product availability.

2.5 Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.

3. Contact Information:

If you have any questions or concerns regarding our Shipping & Returns Policy, please do not hesitate to contact us using the details below.

Thank you for choosing Battery Empire.