Shipping & Returns

Shipping & Returns Policy

Thank you for choosing Battery Empire. This section outlines our shipping and returns policies to ensure a seamless shopping experience.

1. Shipping Policy:

1.1 Postable Products (Australia-wide):

* Motorcycle batteries, chargers and accessories are sent Australia-wide with Australia Post.
* Standard shipping is free on most postable products. A small shipping fee applies to some lower-priced items and is shown at checkout.
* Express shipping is available at checkout for an additional fee.

1.2 Car, Truck and Other Heavy Batteries (Victoria only):

* Automotive, truck, deep cycle and other heavy or dangerous goods batteries are delivered within Victoria only.
* Delivery is free to Greater Melbourne, Melton, Geelong, Ballarat, Bendigo, Shepparton, Swan Hill and surrounding areas.
* For all other Victorian addresses, a flat freight fee of $49 per order applies.
* Your delivery options and any fee are shown at checkout once you enter your address.
* We will contact you after your order to confirm availability and delivery timing.

1.3 Click and Collect:

* Orders can be collected from our Melton and Geelong stores. Please wait for your collection notification before coming in.

1.4 Order Processing:

* Orders for postable products placed before 2:00 PM (Melbourne time) on a business day will be processed and dispatched the same day.
* Orders placed after 2:00 PM (Melbourne time) will be processed and dispatched on the following business day.

1.5 Delivery Time:

* The estimated delivery time varies based on your location and the shipping method chosen during checkout.
* Postable products are usually delivered within 1-5 business days.
* Delivery times for car, truck and other heavy batteries vary by location and will be confirmed with you after your order.

1.6 Order Tracking:

* Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

2. Returns Policy:

2.1 65-Day Return Policy:

* We understand that circumstances may change, and you may need to return a product. We offer a 65-day return policy.

2.2 Eligibility:

* To be eligible for a return, the product must be in resalable condition, unused, and in its original packaging.

2.3 Return Process:

* To initiate a return, please contact our customer service at contact@batteryempire.com.au or call (03) 9661 8036 to obtain a Return Merchandise Authorisation (RMA) number.
* Please include the RMA number on the return package.
* The return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.