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Shipping & Returns

Shipping & Returns Policy

 

Thank you for choosing Battery Empire. This section outlines our shipping and returns policies to ensure a seamless shopping experience.

 

1. Shipping Policy:

 

1.1 Free Shipping:

  • We offer free standard shipping on all orders.

 

1.2 Order Processing:

  • Orders placed before 2:00 PM (Australian Eastern Daylight Time) will be processed and dispatched on the same day.

  • Orders placed after 2:00 PM (Australian Eastern Daylight Time) will be processed and dispatched on the following business day.

 

1.3 Delivery Time:

  • The estimated delivery time varies based on your location and the shipping method chosen during checkout.

  • Please refer to the shipping options provided during the checkout process for estimated delivery times.

 

1.4 Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

 

2. Returns Policy:

 

2.1 30-Day Return Policy:

  • We understand that circumstances may change, and you may need to return a product. We offer a 30-day return policy.

 

2.2 Eligibility:

  • To be eligible for a return, the product must be in resalable condition, unused, and in its original packaging.

 

2.3 Return Process:

  • To initiate a return, please contact our customer service at [email address] or call (03) 9661 8036 to obtain a Return Merchandise Authorization (RMA) number.

  • Please include the RMA number on the return package.

  • The return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

 

2.4 Refund or Exchange:

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to the original payment method.

  • Exchanges for a different product may also be arranged, subject to product availability.

 

2.5 Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.

 

3. Contact Information:

Battery Empire 53 Collins Road, Melton Phone: (03) 9661 8036 Email: contact@batteryempire.com.au

If you have any questions or concerns regarding our Shipping & Returns Policy, please do not hesitate to contact us. Thank you for choosing Battery Empire.

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